Rakuten reviews

3.6

71% would recommend to a friend

(3,533 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,533 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 11, 2012

caveat emptor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trying to "Englishnize," trying to globalize, intent to become No.1, intent to "Beat Amazon," a plethora of lateral job opportunities, generally welcoming attitude to foreign staff, fast change potential, friendly employees, not a cult (as sometimes accused)

Cons

Surprise requirements, surprises in compensation, culture of ignoring what's best for shoppers and clients, deleting negative user reviews, frequent surprise reassignments/relocations, strong prevalence of unpaid overtime, high employee turnover, harassment when trying to quit

3.0
Sep 4, 2012

Evolving company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people, starting to see more employees with real business experience.

Cons

Not a lot of accountability for all members, project deadlines are routinely missed and the company struggles to meet the expectations of the business. Team members with experience in more organized companies get frustrated with the lack of organization in the company.

4.0
Aug 24, 2012

A great company to work for...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company hires smart, friendly and professional people; a diverse group. It's an environment that fosters growth. The company places importance on empowering their employees. In fact, it's part of the mission statement. It's good to know that the company's values align well with my own. The leadership team (including C-level execs) take the time to interact with all of their employees. They encourage their employees to participate and suggest ideas; so, there's plenty of opportunities to make a contribution. Hard work, individual and team efforts are acknowledged. It's a casual and collaborative environment. Dress code = ID badge. Nice. All-company meetings, and team huddles help to keep everyone informed on what's going on across the board. Karma Fun Activities - great way to encourage more fun & social interaction in the workplace. Company encourages other activities outside of work (team sports, etc). Recent changes to the "look" of the office - creates an environment that is more open - encourages interaction and open flow of communication.

Cons

More activities to increase participation and interaction with other offices.

Viewing 3469 - 3471 of 3,533 Reviews

Glassdoor has 4,183 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.