caveat emptor - Anonymous employee Rakuten Employee Review

1.0
Sep 11, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trying to "Englishnize," trying to globalize, intent to become No.1, intent to "Beat Amazon," a plethora of lateral job opportunities, generally welcoming attitude to foreign staff, fast change potential, friendly employees, not a cult (as sometimes accused)

Cons

Surprise requirements, surprises in compensation, culture of ignoring what's best for shoppers and clients, deleting negative user reviews, frequent surprise reassignments/relocations, strong prevalence of unpaid overtime, high employee turnover, harassment when trying to quit

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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