Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jan 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Fully stocked kitchen with tons of snacks & drinks. Free weekly ALL company lunchs. Located in downtown Boston, easily commutable. Very laid back, playful atmosphere. Most employees are friendly & approachable. Hours are fairly reasonable.

Cons

Management is COMPLETELY incompetent; none of them understand the industry, and what’s worse, they don’t seem to want to learn. Career growth is non-existent; management just gives themselves inane title changes. While most employees are friendly, those who aren’t are conspiratory and vindictive. Benefits are poor; Health: employees are saddled with half the bill (much higher than the national avg). 401k: is awful, company match is 3% and only paid out at EOY, so you miss out on any compound growth. Rakuten Shugi is evangelized to the point of dispiritedness. There are mandatory weekly meetings & mandatory off-site meetings, where they constantly talk about the great Rakuten. Here’s the rough FreeCause story, a startup company with a unique technology is founded in 06, they quickly capitalize on the market, Rakuten takes notice and buys them in 09. Rakuten takes this technology back to Japan. All of the original talent leaves (generally happens with start-ups); competitors enter the market, now FreeCause struggles to generate a monthly profit. FreeCause is an immature company. This is largely due to the inexperience of the management team. With that said, I wouldn’t rule it out; if you’re just out of school, you’ll probably love it (a laid back office with free food). However, if you consider yourself a professional, don’t care for office politics, nepotism, or hypocrisy; then I’d recommend you keep looking.

4.0
Jan 3, 2013

Challenging and rewarding environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has been growing rapidly, and there are many both technical and business challenges remaining. There's quite a lot of flexibility how you perform and which projects you work on, since the company is expanding its business horizon, both domestically and internationally.

Cons

Depending on departments, there's simply too much work for individual employees to work on, leading too much stress. The HQ is trying to push its culture to virtually every subsidiary, which I suspect some non-Japanese employees might find difficulties getting along with.

Viewing 3460 - 3462 of 3,534 Reviews

Glassdoor has 4,185 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.