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      Rakuten

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      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,539 total reviews)
      avatar

      Hiroshi Mikitani

      78% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      4K reviews
      3.0
      Oct 6, 2014

      Great people but slow moving and horrible hours

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great people, I got along very well with my team and managers -Can't get fired, even if you are horrible -Free lunch -Fairly international

      Cons

      -Every decision is 100% top down and takes forever -No one wants to try something new -Definitely not at all English-speaking in some departments -No work/life balance, leave at 11pm multiple times a week

      3.0
      Oct 4, 2014

      Good company job / conflicted interests that produce stress

      Merchant acquisition/various others
      Recommend
      CEO approval
      Business Outlook

      Pros

      Rakuten.com (formerly known as buy.com) certainly has its upside. Food was provided twice a week. Regular company meetings on a weekly basis keep everyone up to date and educated about the industry. Fun events every quarter (cake for launches of new products etc). The Japanese influence is there and both interesting and entertaining. The company as a whole has potential.

      Cons

      This is where it all starts. Buy.com rebranded to Rakuten.com back in early 2013. Until mid 2014, issues regarding the rebranding still existed. Both consumers and businesses are not open to the change or the name. How does this translate to the work environment? More stress for everyone. Numbers that go up and down. Small teams that desperately need more people are unable to handle the influx of merchant demand. Sales has a harder time pitching. A number of top management left (albeit not due to issues but for their own personal reasons). This left more aggressive, and now-focused (as opposed to future focused) management in place. A good amount of stress as a result of these issues.

      3.0
      Sep 30, 2014

      Its alright here,

      Publisher account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company works with some really big brands and if you need affiliate marketing on your CV it is worth considering. It is pretty flexible (although this depends on who your manager is) and casual dress. People generally are nice and easy to get a long with, there is normally team bonding activities. There are free lunches and breakfast within the week.

      Cons

      Depending on what team you are on really depends on how you get along in this place most teams are stable and have a longer turn over a part from Account management which has the highest. Also the company is inconsistent in terms of HR/ leave type issues, it really depends on what manager you have. To move up levels can be limited however they can move you around to different jobs.

      Viewing 3379 - 3381 of 3,539 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,191 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.