Rakuten reviews

3.6

71% would recommend to a friend

(3,545 total reviews)
avatar

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,545 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Feb 23, 2017

Meh. Not the best product or technology opportunities

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers. Rakuten has hired some really nice people Free lunches on Friday and free breakfast on Wednesday They throw killer conferences, parties, events, and symposiums for those who are lucky enough to attend There is so much to do that you could get two years of work experience in just one year Offices are pretty cool and are in decent locations Benefits are decent

Cons

The technology and systems side of things are a disaster. From planning, to decision making, to execution, this place is a tangled mess. If you are on the business side and you need something simple done, you will stand in line for years. Depending on your position or account, you should plan to WORK HARD over the holidays. Maybe you'll get a bonus. Maybe you won't. Feels like a lot of positive hype leading up to the holidays, only to discover we didn't "quite" make our goals, and sorry we can only offer $X bonus this year. Strange disconnect between the japanese and american cultures. We see things very differently and it creates awkward encounters and collaborations. Working with and working within the product and technology teams is an ongoing struggle. Watch out for inexperienced people learning to navigate the overlapping worlds of product, software development, and business without having the right experience in any of those areas. Weekly timesheets. Really?

1.0
Feb 16, 2017

Look elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Co-workers. Relaxed working environment. Flexible working arrangements and some nice perks.

Cons

Not enough promotion from within, very limited career growth opportunities, arrogant leadership that is out of touch with their employees

avatar
Rakuten Response
9y
Thank you for taking the time to write your review. We are sorry to hear that your experience with Rakuten Marketing did not meet your expectations. We do appreciate and value your feedback and we wish you all the best.
1.0
Feb 15, 2017

Just Terrible..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Not a lot of pros here.. you can find good insurance and cool people virtually anywhere. The the pros and benefits are working here you can find anywhere else.

Cons

-Terrible leadership -Absolutely horrendous process (from marketing to sales to fulfillment) -Extremely below market value compensation -Politics - be a yes man or get fired -Sketchy product that does not perform like they claim -Marketing team that fails at marketing at every level for a "world class" marketing company

avatar
Rakuten Response
9y
Thank you for taking the time to write your review. We are sorry to hear that your experience with Rakuten Marketing did not meet your expectations. We do appreciate and value your feedback and we wish you all the best.
Viewing 307 - 309 of 3,545 Reviews

Glassdoor has 4,199 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.