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      Rakuten

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      Rakuten reviews

      3.6

      71% would recommend to a friend

      (3,543 total reviews)
      avatar

      Hiroshi Mikitani

      77% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      4K reviews
      2.0
      Jan 23, 2018

      Lack of managerial expertise

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Chilled out CEO. Office infrastructure is very good. Free lunch. Strategic location. Supportive co-workers (though I've interacted with very few)

      Cons

      No flexi timing. No clear understanding of the job. Lack of managerial expertise and management people. Total focus on technology. Very few leaves. HR policies archaic and not that employee friendly.

      1.0
      Jan 16, 2018

      Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free Food and Casual Dress Code.

      Cons

      Management is horrible. Employees are clickish, talked to my manager twice in a month and she really could not be bothered with me. The team I was assigned to was mad that Ebates went outside the click to hire me and was given little to no guidance on my actual position. Instead of learning my job, I had to learn all customer service and spend 10 minutes a day trying to learn my actual job. However, the "team" didn't want anything to do with it and half assed the training. I finally had enough and walked out. The also jack you around with pay as well. I was supposed to be salary and wound up being hourly at a lower rate then originally agreed upon. Would have told them to bug off sooner but I needed a job. Stay away from this place!!!

      1.0
      Jan 12, 2018

      Type of less Service based than product base

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Noting to mention, Only thing you will get is Brand of Rakuten and noting else

      Cons

      Lots of politics and very minimal facilities, lack of propper food, and un-necessary mental pressure

      Viewing 304 - 306 of 3,543 Reviews
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      ReviewsRakuten reviews

      Glassdoor has 4,197 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.