Pros
Working from home is nice.
Cons
Where do I begin? I came in as a brand new agent to Medicare. I had recently got my Life/Health license in a state that doesn't require any Medicare knowledge to acquire it. Training was a joke. Our trainer was not a licensed agent and just read off PowerPoints and told us to save questions for Nesting. When Nesting started, our nesting manager told us to save questions for our permanent teams. When permanent teams started, they walked back everything we were taught to do in nesting and told us there was no time for questions. We get 15 mins once a week to ask questions amongst 80 people. The calls are also terrible. Either guides do outbounds and transfer them to us or we get direct inbounds diverted to us when people are calling the company directly about anything at all. Yet, every inbound (guide outbound/or direct inbounds) call is counted towards our conversion rate, which we are disciplined on. I was brought on right before AEP, had very minimal training and zero guidance or coaching on how to be effective as a med sales agent or to learn about Medicare in general. I know just about as much as much of the customers calling in do at this point and I've been with Assurance for 3 months now. The agents that are doing well came in with existing books of business from other companies they worked in. And if an agent quits, management gives their pipeline to one of the agents "doing well" from their existing business, so there's very little room to advance as a newcomer. Schedules are also very inconsistent. You're told when you're hired you'll work X schedule, then nesting they tell you Y schedule, then the company drops random schedules on you throughout with zero time for planning around them. And if you want OT to try to get better, it's limited to the "better agents" that's getting all of the pre-existing business, so you're SOL.
