Pros
Prudential Retirement offers great benefits. I received a ton of PTO in my first year (more than 15 days) and they pay 90% of your tuition up to $12,000. But Prudential Retirement is moving to Empower and all of these nice benefits will disappear. My direct manager is awesome and so is my team.e
Cons
Everyone above my direct manager does not care about the people on the phones one bit. They said they listened to our feedback of feeling burnt out, so they introduced Wellness breaks (additional 15-minute breaks that would show up randomly), these breaks lasted about a week, whereas mandatory OT has since increased. 10-hour shifts happen 2x a week and 9-hour shifts are the norm for the other days. Also, they make it very hard to get off the phones too, so if that is your goal then get ready to put in several years before you get the opportunity to advance to a position off the phones. Another thing, they ask you to rank what your top 5 schedule preferences are then they will give you something worse than the schedule you already have and something that is not even remotely close to your preferences, oh but it gets better, they will do the same exact thing again 6 months later! I like to work the morning shifts and I happily was at first, but now I am working end of day shifts and I was told that I would be put on a waitlist to have my schedule switched as soon as it could be, but alas, I have been on that list for 7 months now and have not gotten a better schedule, just another schedule that was worse than the previous one. Oh, and I was trained and then put into nesting for a week, but a month after nesting ended they told me that my new role was in a higher pay bracket, so I was performing a higher-skilled job without being paid the proper amount for a full month. One more thing, their annual raise doesn't even match inflation if you get the max amount, and in order to get the max. amount you have to go above and beyond (of course this is standard), but it is kind of a slap in the face to go over half a year working 9-10 hour shifts every day with back to back calls (you can only have 90 seconds between calls to meet the metric) because they don't hire enough employees and they don't know how to retain employees. Retention was so bad that they offered other Pru employees a 2k bonus if they moved to the call center, but the employees that stayed and did the grind won't get that.
