Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

      4.8

      95% would recommend to a friend

      (1,623 total reviews)

      Roberto Giner

      100% approve of CEO

      94% positive business outlook

      Ratings by demographic groups

      Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,623 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 18, 2024

      Good Company Overall but individual managers have too much power

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free lunches, hot drinks, great employees and culture overall

      Cons

      Team managers are given too much power overall. I understand the fact that there is no HR to ‘empower’ staff to make more informed/ personal decisions but team leaders are given too much flexibility/power and some are on a major power trip. Difficult to bring issues up as it’s weird trying to discuss with your senior when they are the cause of the problem. The majority are fine but some, I have no words.

      avatar
      Octopus Energy Response
      2y
      Hello, Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear you feel you can’t challenge or discuss your feelings around not agreeing to some management decisions. I would love to explore this further and get some examples to be able to discuss this. Without these examples being shared, it’s really hard to be able to notice patterns across the site. It is one of the most important things to me within Leicester that members feel safe to share their opinions as I genuinely don’t believe we can be the best managers without this. Please could you reach out to me to discuss this further or attend one of the weekly drop in sessions Operations Managers hold with someone you feel comfortable discussing this further with? All feedback can be treated anonymously if you would feel more comfortable to discuss in this way, or there is also always our internal anonymous feedback platform at your disposal which we make a point of reading religiously! All the best, Fay Olner, Site Operations Manager
      2.0
      Apr 7, 2024

      Everything falling apart

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      They do look after you, in regards to providing breakfast and lunch. Please there is a slide

      Cons

      Too many customers not enough staff. No support structure, and no time to do everything needed including complaints

      avatar
      Octopus Energy Response
      2y
      Hello Thank you for leaving a review and giving us your honest feedback. I’m sorry to hear that you felt like you didn’t have the time or support to give our customers the best experience that they deserve. I do appreciate that it's a demanding role and that our rapid growth can mean things feel stretched while we recruit new team members. We are actively recruiting into the Leicester site and have been for the past 12 months but we are a little bit behind on our hiring plan. We increased the starting salary earlier in the year and this has helped attract even more great people into our team in Leicester. Whilst it can take a bit of time for new team members to get up to speed, I’m confident that things will feel a lot more manageable over the coming weeks and months. We’re working on a short term fix until we get to this point which is where we meld two teams together to be able to be a bigger unit and continue to give great customer service with more people to schedule. It sounds as though you are no longer with us but I’d still welcome you to reach out if you wanted to discuss anything further. All the best Fay Olner fay.olner@octoenergy.com Site Operations Manager
      Viewing 199 - 201 of 1,623 Reviews
      Related searches: Octopus Energy jobs | Octopus Energy salaries | Octopus Energy benefits | Octopus Energy interviews
      ReviewsOctopus Energy reviews

      Glassdoor has 2,644 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.