Octopus Energy reviews

4.8

95% would recommend to a friend

(1,582 total reviews)

Roberto Giner

100% approve of CEO

94% positive business outlook

Octopus Energy has an employee rating of 4.8 out of 5 stars, based on 1,582 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 32% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Reviews by job title

2K reviews
1.0
Jul 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Relaxed work environment, maybe too relaxed, all very juvenile

Cons

There is no HR, if something happens to you there is nothing you can do about it

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Octopus Energy Response
10mo
Thanks for taking the time to leave your feedback and I'm really sorry to hear about the concerns you've raised. Your experience really matters to us so, hopefully we can support in anyway possible. Our office culture and working environment is something we've worked hard to curate. We intentionally set out to have a more informal approach, one that encourages everyone to be themselves. We understand this style of working doesn't suit everyone, and I would suggest speaking to your manager about how best to support you. As for your comments on no HR, again, this is a deliberate decision and one we've spoken a lot about as a business. Although we may not have a centralised HR team, we instead chose a more distributed function which empowers our managers and leaders to handle situations that arise in their team. Should that not be effective, employees always have the avenue to escalate their concerns. In addition, our people operations function can support managers on people related matters and we are constantly investing in training to better support our managers with these conversations. If you feel unsure about where to turn or wish to speak to someone outside of your manager, feel free to reach out out to me at anytime (lauren.palombo@octoenergy.com). Wishing you the best, Lauren Palombo, Talent Operations Lead
1.0
Jul 16, 2025

Avoid at all costs

Recommend
CEO approval
Business Outlook

Pros

Good benefits: Deliveroo on the company account if you’re working late, unlimited annual leave, and salary sacrifice programs (EVs and nursery fees). Some really great and smart people to work with. Great company vision.

Cons

Recognition: it’s an absolute joke. People work insane hours and get very little recognition. The finance transformation team recently won a big award, which is amazing. Instead of telling us why he nominated the team for the award, the Group FC spent time talking about getting drunk at the awards ceremony. I think a lot of us would rather he spent time recognising the small wins than spending time submitting award applications or talking about getting drunk at award ceremonies. What about the rest of us who work hard to get the books closed each month or work crazy hours to get suppliers and employees paid on time? I guess if there is no award for closing month end while doing audit and while doing a major accounting system implementation, you don’t get recognition… No HR: 5k+ employees and no HR? It’s shocking that there hasn’t been a public scandal. Managers don’t know how to be managers. They aren’t taught to show compassion or empathy. Who do you go to when you have issues with your manager? Resign, I guess. Terrible remuneration and promotion opportunities: I had to write a business case last year in order to have my salary increased to align with three different benchmarking studies I obtained. It shouldn’t have to be so hard to get paid fairly. Drinks in the office on a Friday and hoodies don’t make up for paying staff fairly. Drug and alcohol focused workplace in London: come Fridays, it’s a free for all with company provided drinks. Go into the loos and you’ll see people taking drugs. It’s not safe. I don’t drink, so I no longer come into the office on a Friday. No policies or processes: yeah, it’s cool to have start-up vibes, but Octopus isn’t a start-up and people need (and want) policies and processes to guide them. The award that the finance transformation team recently won was in the enterprise category, up against Amazon… There are no policies or processes meaning that some people take the micky and get away with it. If your manager is chill, you’ll go out for team drinks and get gifts because no one polices it. Want to do some kind of professional learning? You’ll have to beg for it.

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Octopus Energy Response
8mo
Hey there, Thank you for taking the time to share your experience. It’s clear you care deeply about the work you've done here and I really appreciate the thought you’ve put into this review. I’m glad you called out the great people, benefits and vision as positives. On recognition, while I’m sorry it didn’t feel that way for you, celebrating our people is something we take seriously. From shouting about the work our Energy Specialists do, to everyone else around the business that serves our customers (either in Family Dinner or other celebrations) we work hard to recognise both the big wins and smaller everyday contributions that make a difference. You’ve also raised HR. We know our approach is different from most companies of our size but that’s intentional - we’ve built Octopus to empower teams directly, rather than create a centralised HR function. That doesn’t mean people are left without support, we expect managers to take accountability for their teams, and we have multiple channels where people can raise issues if they need help. I recognise your feedback on pay, progression and office culture too. These are areas we continually look at and your perspective helps us reflect on where we can keep improving. If you want to talk more about some of these more serious concerns, please do email me directly so we can have a conversation and I can look into this further. Thank you again for everything you contributed to Octopus, If you’d like to continue the conversation, you’re always welcome to reach me directly. Stuart Jackson, CFO
1.0
Jul 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Some very good Managers/ Team Leaders but this is solely dependent on which team you’re allocated. Some helpful team members that will support you within work and you can trauma bond with. Friday Dinner was interesting but a bit of an excuse of teens/20s to get wrecked after an intense week, it’s a bit of a novelty but has its place.

Cons

The energy sector is extremely complex and training is inadequate for what you’re expected to do. There isn’t much training once you’re out in the wild unless you want to specialise in something, so refreshing understanding of things still unfamiliar isn’t a realistic opportunity. Jumping on calls, which never seem to end even when scheduled for emails, it causes no end of stress and would often lead to burnout as the revolving door of employees continued. 0 work/life balance, expected to work longer hours to get things done, overtime isn’t paid and you can’t bank it as flexi time which I’m able to do in my current role. I was informed of this as part of my interview and it already left a bad taste before starting to work, there is no incentive to do extra hours other than fear which existed. 0 HR is the biggest concern, I know it’s under the guise of having a flat management structure and an understanding of what’s going on. In reality if there was an HR in place there would be fit notes from GPs rife within the company, workloads would be limited and some Managers/ Team Leaders would be reprimanded. Having Team Leaders as your senior, your HR, your mate, etc simply isn’t productive for this kind of environment especially when everyone is very young and might not have the experience to take this on, it’s also worrying where your concerns and worries go once they are voiced. Very cliquey work environment, naturally the case with so many young people. It’s based on if your face fits with how people treat you and promotion prospects, it’s a bit like Lord of the Flies.

avatar
Octopus Energy Response
10mo
Hi there, Thank you for taking the time to share your feedback. We genuinely appreciate all insights, as they are crucial for our continuous improvement as a business. I’m sorry to hear that your experience was stressful, and that you felt overworked and underpaid. We take your concerns about work-life balance, and the intensity of calls very seriously. I do want to clarify that while there may be occasional periods of increased activity, extensive overtime is not common, and typically happens no more than once a month. While our standard working hours are until 5:30 PM, we do value work-life balance and teams finish early at 4:00 PM every Friday, without any expectation for that time to be made up. The energy industry, and our business, is indeed growing in complexity every year and we are always looking for ways to enhance our training programs to ensure our team members feel well-equipped and supported in their roles. We continuously review our Skills Academy and Octo-Boosts to make sure they are fit for purpose, and this year launched three new core modules in Skills Academy in response to feedback from the team on what they wanted to know more about. Thank you for your observations about our management structure. While we do not operate with a traditional, centralised HR department, we want to assure you that our managers and team leaders are fully trained to ensure we are always doing what's right by our people. This decentralised approach allows for more personalised and direct support for our employees from someone they work alongside every single day and not a stranger they only see a couple times a year. Our people platform, HiBob, is also key in making sure everyone has access to their leave, and any documents like sick notes, which are all easily accessible, the same as any other business with a traditional HR team. I really appreciate your comments on what you found challenging about the structure, with team leaders also being a friend at times. We always prioritise internal progression, which means our team leaders are all former energy specialists and sometimes can be managing their old team; this is not easy and definitely comes with its challenges. Your feedback will be really helpful in looking at how we can improve this structure for both leaders and energy specialists. We are continuously working to improve our team's experience, from onboarding and training to workload management and overall well-being. Your advice, especially concerning training, management structures, and the importance of a sustainable workload for retention, is invaluable and we’ll be taking it into account as we grow. All the best, Inés Head of Operations
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