Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1305 reviews)); "Friendly staff and was very flexible" ((in 707 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 625 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 211 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 876 reviews)); "Managers can be rude and not supportive" ((in 582 reviews)); "Long hours and lack of staff/resource" ((in 410 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 103 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

4.0

Jun 27, 2026

Understanding environment but bureaucratic processes can hinder flexibility

Customer service

Recommend

CEO approval

Business Outlook

Pros

They were very understanding of things

Cons

They were sometimes very beurocratic

Marks & Spencer Response

Hello, so glad you enjoyed your time with us and thank you for taking the time to write us a review. All the best for the future! - Marks and Spencer

5.0

Jun 26, 2026

Great team and perks, but senior management micromanages

Customer assistant

Recommend

CEO approval

Business Outlook

Pros

great team great perks good line manager

Cons

micro managing by senior management

Marks & Spencer Response

Hello, we appreciate your feedback. Your thoughts are highly valued, so thank you for taking the time to share them. We're glad there was so much you enjoyed about your time with us. We’re always looking for ways to make our business better for everyone, so your feedback is really important to us to help us make this a reality! Wishing you all the best! - Marks and Spencer.

4.0

Jun 26, 2026

Good training with busy days to manage

Seasonal employee

Recommend

CEO approval

Business Outlook

Pros

Good hours during busy period Good training

Cons

Very busy days with difficult customers at times

Marks & Spencer Response

Thank you for taking the time to leave your review. We’re always looking for ways to improve our business. Please don't hesitate to get in touch with any other feedback or suggestions you’d like to share. Again, thanks so much for taking the time to review. Marks and Spencer

Viewing 16 - 18 of 11,353 Reviews

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Jobs at Marks & Spencer

Customer Assistant - Operations - Earlsfield

Customer Assistant - Operations - Bexleyheath

Customer Assistant - Operations - Glasgow Argyle Street

Customer Assistant - Food - Gyle

Customer Assistant - Operations - Belfast

Belfast, Irlanda del Norte

£13 - £13 /hr

(Employer provided)

View job