Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3166) , Sales Assistant (858) , Sales Associate (432) , Customer Service (362) , Retail Assistant (251) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (129) , Retail Sales Assistant (128) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (101)

What are the pros of working at Marks & Spencer according to real employee reviews?

"The pay is good and the company treats you well which is one of the best things about working with M&S." ((in 1305 reviews)); "Friendly staff and was very flexible" ((in 707 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 625 reviews)); "People there are nice and helpful" ((in 606 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 211 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 876 reviews)); "Managers can be rude and not supportive" ((in 582 reviews)); "Long hours and lack of staff/resource" ((in 410 reviews)); "We were not allowed an extra short break to warm up even working with no heating." ((in 135 reviews)); "Unsociable working hours" ((in 103 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)

Stuart Machin

67% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,353 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews

3.0

Jun 25, 2026

Good pay and flexibility, but management can be frustrating

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Good pay, flexible shifts, 20% discount, friendly staff

Cons

Energising and repetitive work tasks, understaffed most of the time, poor temperature control in store, management can be frustrating to reach out to if facing issues or have questions

Marks & Spencer Response

1w

Hi there, Thank you for sharing your feedback. Your comments mean a lot to us, and we're grateful for your input. Whilst it's great to see that you enjoy your Colleague Discount and have a good work/life balance, it's discouraging to see that you feel managers could be more supportive. Your in store BIG rep is always there for any feedback or questions you may have. Marks and Spencer

3.0

Jun 25, 2026

Good managers and colleagues, but pay is low

Sales associate

Recommend

CEO approval

Business Outlook

Pros

good managers and colleagues, work well

Cons

pay and lack of communication

Marks & Spencer Response

1w

Hey, Thank you for sharing your feedback with us. Your comments are important and thank you for taking a moment to contribute. Our pay principles are intended to be as simple, fair and consistent as possible. In order to give everyone, the best hourly rate we can afford, we don’t have age- or service-related pay rates. We keep a watch on our hourly rates to make sure they are competitive and affordable and that our overall pay principles reflect our values. Marks and Spencer

1.0

Jun 25, 2026

Horrific management and lack of support for employees after injury

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Absolutely nothing, worst experience ecer, horrific management!

Cons

Broke my back and needed some time off but the managers constantly berated me despite the fact I had all the medical proof I needed. They were more concerned about filling fridges.

Marks & Spencer Response

1w

Hi there, Thanks for taking the time to share your feedback about your experience working with us in Store. As a business, we want to make sure that all our colleagues feel supported and enjoy their experience working with us in our stores. We’re sorry to hear that you feel you’re not being supported by your current Line Manager, we’d recommend linking in with another Manager or your Big Rep so that you get the support you need in resolving the issues you are facing. Wishing you all the best. Marks and Spencer.

Viewing 19 - 21 of 11,353 Reviews

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Marks & Spencer

Marks & Spencer reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good pay and flexibility, but management can be frustrating

Good managers and colleagues, but pay is low

Horrific management and lack of support for employees after injury

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Jobs at Marks & Spencer