Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,353 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,353 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jun 29, 2026

Busy

Recommend
CEO approval
Business Outlook

Pros

Free lunch from the store (Meal Deal) 30 min break clock in and clock out system pick shifts

Cons

may have to cover other shifts no breaks cant sit down

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Marks & Spencer Response
1w
Thank you for all the great work that you're doing! It's good to hear you enjoy so many aspects of working with us. Your insights are invaluable, and we're dedicated to addressing issues which may be affecting your work. If you'd like to share or discuss this with us further, please do get in touch with your local BIG Rep and they'll be able to assist you. Thanks again for sharing. Marks and Spencer
3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly enough staff Nice amenities

Cons

Poor management Entitled managers stealing staff from other areas meaning their own areas are left uncovered

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Marks & Spencer Response
1w
Hi, Thank you for your feedback. Your comments are invaluable to us, and we appreciate you taking the time to share your experience. Whilst it's so great to hear you enjoyed working with your coworkers, it’s discouraging to hear you were unhappy with some management decisions. Feedback like this is useful for us to shape our future business. Marks and Spencer.
5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice people supportive and creative within constraints of traditional funding cycles

Cons

Lack of strong leadership and governance

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Marks & Spencer Response
1w
Hi there. Your feedback is valued. We take your comments seriously and are grateful for your contribution. • Thank you for taking the time to leave your review. We’re always looking for ways to improve so your feedback is important to us to help us make our business even better. Please make sure you are linking in with your Line Manager about factors that may be affecting your work. Wishing you all the best! - Marks and Spencer.
Viewing 13 - 15 of 11,353 Reviews

Glassdoor has 12,941 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.