MAPFRE Insurance reviews

The company will cut budgets everywhere, but yet all the big wigs will get a company Range Rover or Mercedes. They waste money, but yet my department is not allowed to get new chairs we have to use the at least decade old, uncomfortable, unergonomic crap. also the annual raises are pathetic. The price of benefits go up every year and we get less coverage. The compnay does not care about us.

This is a glorified call center position. You are expected to handle heavy call volume while still managing to work your own claims. This is leads to claims sitting for days not being touched because you are too busy answering back to back calls. This leads to MORE calls from angry customers, upset that they haven't heard from anyone about their claim. Don't worry, Mapfre doesn't care-as long as the phones are answered. This is the most unorganized, inefficient way of claims handling I have ever experienced. I won't start on the training and the feeling of being thrown into the wilderness with no survival tools. No concise knowledge base...the list goes on.