When I was offered the position I was told to expect 3 years in order to establish myself in the industry. When covid hit the rug was pulled from under all the newer reps and the management to this day aren't in a position to lead us through it, when they sold insurance the world was different.
Rookie sales reps like myself have no option but to make phone calls lots of them, and the leads are bad, very bad! The rates are hit or miss, we can shop through other carriers but we get smacked with a lower pay out. The commission and base pay is low so you need to bring in a lot of volume to get a good paycheck.
Coming to Liberty Mutual I turned down a good job offer in hopes of bringing in a lot of business but the promises from management fell short. I been in sales for a while and been really good at it but being new to insurance I put faith in the leadership to mentor me but only resulted in more broken promises.
After about a year in, management began to have accountability discussions which only embolden them to implement micro-management disguised as coachings. You will be treated as an under performer if you don't hit every metric , you will be dragged into meetings with other under performers where you will be asked to explain your numbers and management will just regurgitate the status quo, and give examples of comparative suffering “so and so is hitting numbers during the pandemic, no excuses”.
It’s a “help me, help you” culture which doesn’t work because as newer reps “we don’t know what we don’t know” and we’re just looking for guidance and a real strategy. Making more phone calls and doing more quotes isn’t a sustainable strategy, everyone already does this. It just leads to a burn and turn sales culture.
