Liberty Mutual Insurance reviews

Benefits are terrible, work life balance is non existent, I have worked there 6 years, so far I have had 7 supervisors, have been mocked by a Sup, lied to constantly, publicly humiliated twice, retaliated against once, I am also a customer and had a few claims, each time the process was awful. Turn over in the department is 50%, that should tell you all you need to know. The systems are an embarrassment and affect your stats negativity.

Only metrics count, targets are always moving up, so you can never meet them. Extremely high workload, totally unmanageable. Gives lip service to work-life balance, but you go home so exhausted you can't have a life. Pay does not meet costs of living, and any increases are within tightly controlled ranges. Bonuses are also within tightly controlled ranges, and do not accurately reflect actual personal contribution. CEO pay and benefits are outrageously high compared with frontline workers. Office "parties" and company supplied lunches are a sop to diminishing worker enthusiasm. Extreme favoritism. Primary method of management is gaslighting and a target on your back. Layoffs, outsourcing, and constant reorganization are the norm, as the company needs more money for expansion. So there is no job security. But it never reduces top management pay or benefits.