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Liberty Mutual Insurance

Engaged Employer

Don't Trust Any Level of Management or Anything the Company Says - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
Sep 5, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved working with my Teammates

Cons

Only metrics count, targets are always moving up, so you can never meet them. Extremely high workload, totally unmanageable. Gives lip service to work-life balance, but you go home so exhausted you can't have a life. Pay does not meet costs of living, and any increases are within tightly controlled ranges. Bonuses are also within tightly controlled ranges, and do not accurately reflect actual personal contribution. CEO pay and benefits are outrageously high compared with frontline workers. Office "parties" and company supplied lunches are a sop to diminishing worker enthusiasm. Extreme favoritism. Primary method of management is gaslighting and a target on your back. Layoffs, outsourcing, and constant reorganization are the norm, as the company needs more money for expansion. So there is no job security. But it never reduces top management pay or benefits.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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