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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,100 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,100 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Aug 25, 2020
Recommend
CEO approval
Business Outlook

Pros

You always have work, up to 60-80 hours a week. Even though you want work life balance.

Cons

There is absolutely no work-life balance. Management does not care about anyone in Auto property damage, total loss, or customer service. The metrics are consistently set to intentionally being unattainable. Management has absolutely no support for the employees. They will constantly blow smoke and say they are looking into things but never give a resolution. You will hate your life and consider driving into a concrete post so you don't have to go back. If you disagree with anything that management says or have a different ideal opposed to to their extremely high claim volume and lack of support, they will do anything within their means to get rid of you, legal or not. Emphasis on the not legal. Do literally anything else than get into bed with this company. The fire long-term managers who trying to make things better for the staff. They are a negative corporate disaster who only care about profits and nothing about people. Run away. So fast. If you decide to try and take a vacation and they don't like you, you likely will be fired as soon as you get back. They will find any way to get rid of you. I was not fired, I left on my own regard, but I have seen it literally countless times. It's not uncommon to see several people 'relieved of their duties' every week, especially after they go on their paid time off. Also, they consistently 'lay off' massive amounts of their workforce.

1.0
Mar 11, 2020

Unstable

Recommend
CEO approval
Business Outlook

Pros

The pay is good.

Cons

This is not the great company to work for like it once was. If you are not an employee in Boston or Plano there is a constant negative feeling of job security. Positions and departments are being eliminated constantly. They no longer announce the closures in fear of mass panic but at the start of every year there is mass job elimination. I didn't used to fear random meets but now there is a constant fear that it is an announcement of job elimination.

2.0
Jan 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Company- I fell I love with this company years ago (when I was in a different position) because of their values and work life balance. They have a yearly volunteer day to allow employees to give back to their communities and support employee chosen charities with donations. Most offices have flex space options giving you a 2-3 day work from home schedule. Adjuster role: Work from home, salary pay, company vehicle w/ pleasure use, gas card, cellphone, all the office equipment you need, make you own schedule.

Cons

No work life Balance. Job is supposed to be a 9-10 hr job but it's more like 12 hr when your first starting out. Exceeding Metrics- forget about it for a few years. Goals are not attainable unless through cutting corners and working yourself sick. The expectations they give customers are not realistic so your constantly apologizing and trying to buy time. Turnover rate is ridiculous and I know they have increased pay and changed a few things over the years to try to combat that but they are not there yet.

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Liberty Mutual Insurance Response
6y
Thank you for your honest review. We take concerns like this seriously and feedback only helps us to improve.
Viewing 244 - 246 of 10,100 Reviews

Glassdoor has 11,384 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.