Liberty Mutual Insurance reviews

At Liberty Mutual, job security does not exist. There are constant, constant layoffs at this company. The number of layoffs is accelerating because Liberty Mutual is moving many job functions to India, and they are also in the process of transitioning licensed insurance jobs (such as licensed Customer Service Agents) to contractors that make $9 per hour with no benefits. Management, of course, will deny this, but the writing is on the wall. Management has given the contractors and India representatives more and more work. If you enjoy working under the constant threat of layoff, you will love working here. The CEO even said in a town hall earlier in 2019 that there would be no more layoffs this year, and of course, that was a big lie. Are you a Liberty Mutual policyholder? Need help with your policy? Congratulations, if you email Liberty, an unlicensed worker in India is changing your policy or providing you coverage advice. (I question the legality of this. Coverage advice and policy changes are supposed to be done by licensed U.S. agents) Liberty Mutual does not want their policyholders to know that India is doing the work now, and this speaks to the total lack of transparency at the company. Also, the front line representatives (claims reps, service reps, sales agents) do some of the hardest work in the company at low pay. Meanwhile, there are thousands of employees who make $70k+ per year to maybe work 2-3 hours total per day and spend most of their day binge-watching Netflix. (Must be nice!!) Meanwhile, the front line is stressing from extreme micromanagement while getting paid peanuts. How about actually paying for the amount of work done? Senior Management is awful. They are dishonest and incompetent. Senior Management has instructed middle management & supervisors to “coach out” employees who give out low Employee Opinion Survey scores. Liberty claims the surveys are anonymous, AND THAT’S A LIE! I’ve seen several employees pulled into a room to have a ‘discussion’ about their surveys. I’ve seen several responses on other reviews from a Liberty employee encouraging people to reach out to the compliance hotline or have discussions with their manager with their concerns. This is useless because Liberty Mutual retaliates against employees. They claim to have a ‘no retaliation’ policy, but of course, that is another lie. If you voice any concerns, you will be targeted. That’s a fact. Senior management’s incompetence is the biggest cause of the layoffs. They make horrible decisions which cost the company a ton of money, so they lay off a bunch of people to cut costs. The excuse always is: “We believe this change will better position us for the future.” There is a total lack of accountability with them. It’s frustrating. In addition, Liberty has had to jack up rates to bring in more money to cover up for their incompetence. The result: a product that is very poorly priced compared to the competition. You would be amazed how many policies are cancelled per day because of the awful rates Liberty offers.

- HR doesn't reveal the full truth about the job before hiring you. Our first day on the job my training group was informed that we would be working a graveyard shift (12:30pm-9:00pm) for the first 3 months after completing training. They also said we would have the option to work Saturdays, but instead we were forced to work 3/4 Saturdays a month. -Company DOES NOT care about you in this job, only your numbers. Liberty Mutual claimed it overpaid myself and 3 of my team members one month. So then they took back roughly $2,000 from each of us!!! We basically started the following months with negative commission and had to work our way out of a hole. WHAT KIND OF COMPANY ASKS FOR MONEY BACK FROM ITS EMPLOYEES??? - The company is adamant about expecting data accuracy from sales reps, yet can't accurately count our sales! They can see every single thing you do on your computer, and hear every word you say to a customer. However, when a sales rep might be missing a sale instead of going back and looking at our calls to see that we did sell it, you are out of luck. I can think of a couple different times when I did not get properly paid for sales, one of which resulted in the company taking $2,000 back from me. - Job mobility and development is absolutely terrible. Many people get stuck in this call center, because top reps make more money than supervisors and moving into another department means taking a huge pay cut. Rather than develop you for an area you show interest in, you'll just be expected to keep producing sales each month. -Everything you do here is monitored. There is a lightbulb above your desk that shows if you are taking calls or not. Breaks, and lunches are timed. - You don't get all the same holidays off as other departments in the company. We received an email from the CEO that July 5th would be a company holiday this year, yet that was not true for the inside sales department. - While the quantity of leads is usually good, the quality of the leads is despicable. You can expect very high rates compared to competitors, and a good number of your leads are just sent to you via some else's cold calls. You'll get treated like crap by customers and cussed out about once a week. Someone will call in about a quote they did online and then as soon as you touch it, the price jumps by 10% because Liberty gives an online discount, forcing sales reps to lie to customers about how the price has gone up if they want to sell it. A majority of the leads have horrible coverage, they are shmucks just looking to save a few dollars. Then when you quote them a higher price, they say "YOUR AD SAID YOU COULD SAVE ME MONEY! THIS IS FALSE ADVERTISING." And you will sit there listening to them bicker about their "perfect" driving record for 3 more minutes before they finally hang up on you.