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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,099 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,099 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
3.0
Jun 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. There are great people there who do genuinely care about people. Depending on your role and where in the organization you are, there is good work/life balance - although I learned the New England area culture lends to prioritizing work over personal needs.

Cons

Recognition at LM is entirely set up to recognize individuals and specifically within LM Tech organization, the environment is very political and toxic because the concept of 'win as a team' is not embraced. Majority of the workforce has been there their entire careers, and career paths are generally vertical (vs. horizontal/matrixed). This creates an environment where people in senior level positions have worked together since right out of college. As a result, the tough conversations that need to happen and business needs go out the door in favor of friendships and favoritism. People who come into mid-level to senior roles from outside of the company are generally not embraced and influencing change is difficult. This also leads to leaders turning a blind eye to bad and unethical behavior of others. Especially in LM Tech - the culture is increasingly toxic and political. There is a lot of opportunity for LM to evolve, but they get in their own way by sticking to their old patterns. The Leadership development is seriously lacking. As a new manager, I had zero leadership development other than self-service learning modules in the L&D platform. My own manager had zero skills in how to provide development and coaching as a manager of managers. With the latest RTO mandate for employees living within 50 miles of the hub, remote employees are being left behind. Travel options are getting more limited due to expenses and remote employees are no longer on equal footing as their peers that live close to offices. Employees that are able to RTO are treated with preference.

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Liberty Mutual Insurance Response
11mo
We appreciate your detailed feedback. We are committed to fostering a collaborative and supportive culture and your insights here will help us do so
2.0
Apr 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Employee benefits Flexible PTO Shine

Cons

-Job security: will and has laid off batches & whole departments of employees, year over year they do. -Senior leadership is very stuck in the old ways of servicing insurance causing the companies service to fall from top 3 in the market. They’re focused more on adding to the bottom dollar than making sure we’re worth the services we charge for. -Company has hired outside contractors that barely do the work and when mistakes are made they’re put on the desk of direct hire agents causing more stress on top of standard work. Company is aware and doesn’t care (did you knows) since it saves them money long term regardless of service quality. -Your yearly review is based on your metrics largely watering your role and company impact down to a number. This is how leadership sees its employees, plenty of them can’t and would never sign up to do the jobs of those they’re set to manage. -DEI seems to only apply to agent and customer conversations not the inner workings of the company unless it’s looking to protect itself.

2.0
Mar 13, 2024

Take Caution

Recommend
CEO approval
Business Outlook

Pros

Benefits are decent and for a long time it was a great place to work with tons of growth opportunities. I hope one day it can get back to that.

Cons

Rolling layoffs for the last year. No job is safe, even for the newly hired. Our CEO said in a town hall that a 5 year plan is not recommended at this time because so many changes and reorganizations are on the horizon. The corporate speak is out of control, the executive leadership team practically chants “win with purpose together”. And if we don’t, “mediocrity will be punished”. Return to office mandates within 50 miles of a major hub whether you were hired as a remote employee or not. Leadership does not take employee opinion into consideration when making big decisions that affect them.

Viewing 184 - 186 of 10,099 Reviews

Glassdoor has 11,382 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.