Liberty Mutual Insurance Customer Service (CSR) reviews

Users say... "Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." "Liberty Mutual has good pay and it also good incentives when they are applied by management." "Good work/life balance if you take the initiative and don't let them force you into more work." "It was a great small company to work for and the people I worked with were great." "Flexible work from home" 

Users say... "poor management and pressure to succeed equated to poor ethics to meet sales numbers" "There are good managers but also many mediocre and poor managers." "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." "Bad Upper Management" "Constant reorgs and layoffs."