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Liberty Mutual Insurance

Engaged Employer

It was okay - Customer Service Representative Liberty Mutual Insurance Employee Review

2.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

clients were great to work with normally. company still offers pension plan.

Cons

Local Management was immature and often not ethical. Heavy call volume and monitored metrics- micro management

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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