Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (391) , Sales Representative (384) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (144) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1306 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 879 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 736 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 531 reviews)); "Flexible work from home schedules" ((in 349 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 465 reviews)); "There are good managers but also many mediocre and poor managers." ((in 245 reviews)); "Bad Upper Management" ((in 145 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 145 reviews)); "Layoffs are constant." ((in 106 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

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Liberty Mutual Insurance

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,093 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Compensation and benefits

3.7

Work/Life balance

3.6

Culture & values

3.4

Career opportunities

3.2

Senior management

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,093 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

10K reviews

3.0

Apr 18, 2010

Claims Specialist

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You are recognized for your work, however, it is difficult to move oneself out of the front end. New England is the only area for advancement into an analyst role.

Cons

Liberty does not have the greatest senior management team. They know nothing about the department they are responsible for. The people that work in each department have worked there for over 20 years. Sometimes low turnover is not always a good thing.

2.0

Apr 18, 2010

Good Pay, Poor Management

Claim representative

Recommend

CEO approval

Business Outlook

Pros

Liberty Mutual has good pay and it also good incentives when they are applied by management. The vacation accural is decent.

Cons

Poor Management - There are supervisors supervising people & they don't even know how to do the job of their employees. Some supervisors micro manage to a point that employees feel as if they are in elementary school. Work/Life balance is talked about so much, but does not exsist. The company is too focused on final numbers & doesn't care what the eomplyees go through to try and reach those numbers.

3.0

Apr 11, 2010

It is only "okay"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are very attractive and competitive.

Cons

Too many obstacles to apply for a different position or better position. HR and management does not give the necessary support to allow you to move around within the company. Managers not friendly or skilled.

Viewing 9928 - 9930 of 10,093 Reviews

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Senior Executive Assistant

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Liberty Mutual Insurance

Liberty Mutual Insurance reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Claims Specialist

Good Pay, Poor Management

It is only "okay"

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