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Liberty Mutual Insurance

Engaged Employer

Good Pay, Poor Management - Claim Representative Liberty Mutual Insurance Employee Review

2.0
Apr 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual has good pay and it also good incentives when they are applied by management. The vacation accural is decent.

Cons

Poor Management - There are supervisors supervising people & they don't even know how to do the job of their employees. Some supervisors micro manage to a point that employees feel as if they are in elementary school. Work/Life balance is talked about so much, but does not exsist. The company is too focused on final numbers & doesn't care what the eomplyees go through to try and reach those numbers.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Exposure to upper management and company

Cons

Quick rotations around the company

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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