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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance Insurance Assistant reviews

3.4

51% would recommend to a friend

(349 total reviews)
avatar

Tim Sweeney

62% approve of CEO

46% positive business outlook

Insurance Assistant. employees have rated Liberty Mutual Insurance with 3.4 out of 5 stars, based on 349 company reviews on Glassdoor. This indicates that most Insurance Assistant. professionals have a good working experience there. Liberty Mutual Insurance is rated in line with the average (within 1 standard deviation) by Insurance Assistant. professionals compared to other employers within the Seguros industry (3.6 stars).

Reviews by job title

349 reviews
5.0
Nov 4, 2025

Great company

Recommend
CEO approval
Business Outlook

Pros

I love working for Liberty, it’s the best company I’ve worked for and the benefits are great

Cons

I’m not seeing a lot of room for growth at the current moment but that could change

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Liberty Mutual Insurance Response
3mo
We’re happy to hear you enjoy the benefits and overall employee experience in your role. We also hear your point on career growth, and we’re focused on expanding advancement opportunities and clearer career paths so employees can move up within the company.
5.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

One of the best place to start your career in P&C insurance world. You'll learn a lot and hands on experience. Additionally, you'll learn how the whole car and home insurance industry really works. It will help you with your own car and home insurance. One of the place I truly made a lot of $$$$

Cons

You are married to your desk. You get paid but married to your desk. The KPIs are a bit much over 13 different KPI to meet. Also, you cannot be tardy or miss work.

2.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- Remote work - Pay can be high - Education requirements are low - Decent benefits (pension, 401k match) - Great training program (4 months) - Base salary $40k+

Cons

- Micromanagement (unavoidable even with great manager) - Constantly monitored (to the second) - Unrealistic goals keep most ISA's at minimum of sales commission - Constantly pushed to cross-sell lines the customer may not want or need - Encouraged to relate to customers by fabricating commonalities - Missed goal three times = grounds for dismissal - High turnover (90% of my cohort of new hires was fired or quit within one year) - Disgruntled customers - Warm leads are from aggregators - Customers often unprepared to discuss a quote - System is very outdated (leading to long wait times) - Prices are often MUCH higher than competitors' - If customer wanted low price, leadership encouraged ISAs to remove all additional coverages (ie strip the policy bare) - Call center environment (dozens of calls a day, back to back) - Encouraged to complete trainings, etc "in between calls" (which almost never happened) - Little to no opportunities to connect with coworkers/team members

Viewing 7 - 9 of 349 Reviews

Glassdoor has 11,369 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.