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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,087 total reviews)
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Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,087 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Feb 10, 2024

Do not work here

Recommend
CEO approval
Business Outlook

Pros

Not being petty. There are NO pros to this job.

Cons

In February 2024, they announced layoffs of 4 auditors and audit manager. These were people with years at the company. They’ll eliminate you in a heartbeat. Keep in mind they cannot keep people at this job. People constantly leave. Despite being hired as remote employee, they started making me come into office 2 days a week starting in September 2022. The management is a joke. The department is full of favoritism. One manager didn’t even have to compete for his role. They just gave it to him. You will see that’s how they do all promotions. They make it sound fancy. You’re just reviewing bills. No room for discretion. Expected to follow conflicting rules that make no sense. Expected to cut law firm billing for tasks they should be paid for. Do not trust senior leadership or management here. Very shady. Ask others how many women have left this department. I have worked for several different reputable places, and this is the most dysfunctional work place that I’ve been at.

2.0
Feb 22, 2023
Recommend
CEO approval
Business Outlook

Pros

They training is long and the start you off pretty slow. This leads you to believe you will have the work life balance you’ve always dreamed of. This lasts for a few months before pure hell hits. You can start shift as early as 7:00am

Cons

The total loss department is a revolving door. I used to wonder why there was so much turnover, but you will find out after a few months. The claims don’t stop stop coming. The work load is unreal. You will get constant calls , calls reviewed weekly as if this is a call center, unrealistic metrics to meet, never ending emails, responsible for completing total loss settlements and follow up on paper work. The appraisers are not involved in disputes all the load falls on you. The bonus is profit sharing based on performance paid in March opposed to December like most companies If you you are looking to be drained, overworked, underpaid and stressed come here. I left another carrier and can truly say the grass is not greener. I will be out of here very soon.

5.0
May 23, 2021

Great place to learn and grow

Recommend
CEO approval
Business Outlook

Pros

Autonomy, work from home, great benefits, support staff.

Cons

A large volume of cases are assigned to each attorney.

Viewing 70 - 72 of 10,087 Reviews

Glassdoor has 11,370 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.