Don’t do it - Claims Resolution Representative Liberty Mutual Insurance Employee Review

The total loss department is a revolving door. I used to wonder why there was so much turnover, but you will find out after a few months. The claims don’t stop stop coming. The work load is unreal. You will get constant calls , calls reviewed weekly as if this is a call center, unrealistic metrics to meet, never ending emails, responsible for completing total loss settlements and follow up on paper work. The appraisers are not involved in disputes all the load falls on you. The bonus is profit sharing based on performance paid in March opposed to December like most companies If you you are looking to be drained, overworked, underpaid and stressed come here. I left another carrier and can truly say the grass is not greener. I will be out of here very soon.