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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      3.6

      62% would recommend to a friend

      (10,115 total reviews)
      avatar

      Tim Sweeney

      66% approve of CEO

      59% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,115 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      10K reviews
      2.0
      Jul 13, 2016

      ehh...

      Paralegal
      Recommend
      CEO approval
      Business Outlook

      Pros

      overall company attempts at growth and progression but falls quite short. some flexible work schedules are allowed. easy.

      Cons

      micro management, too many meetings, pay is not to industry or geographic norms. Lots of cost saving initiatives taking place including taking away our creamer and cups but the company then will spend thousands on frivolous things like flying out an industrial hygienist from the research institute to locate a smell someone is having issues with. Lots of turnover with legal department, claims, etc.

      2.0
      Apr 19, 2016

      Manager

      Claims team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is ok, benefits are ok, FTO allowance is pretty good. Some smart people work here, I'm referring to your coworkers NOT managers.

      Cons

      Micromanagement city. I started from the very bottom and I can tell you this company does not care about the employees. They have metrics you are held accountable for that are not possible. Stress so bad many people have to take stress leave. Literally. Good ol' boy management still exists unfortunately.

      3.0
      Mar 9, 2016

      Too focused on metrics.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome team environment. Occasional friendly competition with other teams make work fun. Fun site events regularly. Very in depth and thorough training. Fun food trucks scheduled. Solid, stable company to work for. Down to earth management test tries real hard to keep lines of communication open both ways. Important 15 min huddle every day allows teams free time to have meaningful conversations.

      Cons

      Numbers, or metrics driven call center work. Focus is on handle time with a disturbing focus on fishing for a lead on every call you take. You must offer another product on every call, example, life insurance, home, renters ect. A percentage of those calls must result in a successful lead or you are not meeting expectations and can be fired. Not treated like an adult. If you switch to "personal" time for a few moments off the phone to go to the restroom, you'll return to your desk to find a manager checking up on you.

      Viewing 520 - 522 of 10,115 Reviews
      Related searches: Liberty Mutual Insurance jobs | Liberty Mutual Insurance salaries | Liberty Mutual Insurance benefits | Liberty Mutual Insurance interviews
      ReviewsLiberty Mutual Insurance reviews

      Glassdoor has 11,400 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.