Hyatt reviews

3.9

73% would recommend to a friend

(6,967 total reviews)
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Mark S. Hoplamazian

81% approve of CEO

65% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Jan 13, 2010
Recommend
CEO approval
Business Outlook

Pros

This hotel is the largest in San Diego, and one of the largest Hyatts in the world. Working here will give you good experience and provides a great addition to your resume that will be noticed by other employers in the industry.

Cons

The Manchester Grand Hyatt is a perfect example of having too many chiefs and not enough indians. Lack of trust causes a lack of empowerment of employees to assist guests properly, and departments often lack the tools to complete their jobs effectively. For example, a server in a restaurant may not split a check for a guest without management approval, and administrative departments often lacked essentials like pens and paper because upper management would not approve purchase. Additionally, lower-level management is so overworked by their many superiors that they cannot pay proper attention to guests and clients. The hotel's HR department constantly expresses their desire to "promote from within", but does not let it be known that this policy generally only applies to those already at a management level, or their paid interns known as Corporate Management Trainees (CMT's), who are often thrown into management positions after 10 months that they are not at all ready for.

2.0
Sep 2, 2009
Recommend
CEO approval
Business Outlook

Pros

Hyatt is really great about mentoring, professional development, and overall support. They really do care about your advancement as a manager. There is a lot of room to move up, especially if you are willing to relocate. I have a fantastic Director who does care about me as a person and a professional and makes it very well known. Some Directors are great about recognizing when you are doing a great job, others are not so much (usually due to preoccupation with budget, other employees that aren't doing so well, marketing, and generally having too much on their plate). The managing committee (senior level management) at my hotel are generally easy going and a lot of fun to work for. They do a great job of bringing together the mid and lower level managers of each department, and we have become a really close and cohesive team. Hyatt is more than willing to train you so that you have the skills and tools you need, but doesn't always seek you out to offer them. Sometimes it is necessary that you seek out what you are looking for, be it supplies or training. The benefits are really good, with health, vision, and dental. The 401k match is great, and who can go wrong with free nights?

Cons

DO NOT EXPECT A LIFE OUTSIDE OF WORK. One of the other reviews was dead on in saying that you are looked down upon if you do not put in a minimum of 10 hours a day. It is nearly impossible to have a family or pet with Hyatt. Taking time off, calling in sick, and using the comp days (given when you come in for an extra day during the week), are looked down upon terribly. I have Hyatt nightmares I work so much. Someone mentioned that Sales and Catering are better departments on hours than any of the Operational departments, but they are sorely mistaken. Although as a Sales Manager I might leave work after 10 hours, they don't see me leaving to go to dinner with clients or going to a god-awful networking function to take up my whole evening as well. I have now found myself in 3 different situations where something was unethical and had to be brought to HR, not even necessarily by me, but by other coworkers in my immediate office (at one time even seeing a GM have an intimate relationship with a peer manager). Unfortunately, I have yet to see an effective HR teamm as none of the situations me or my fellow coworkers experienced was ever even really addressed. There is a lot of stress and pressure on all levels of management. It's hard to ever relax as there is too much on all of our plates due to severe downsizing and layoffs. Many of the line level employees are incredibly rude to our Sales team despite our constant efforts to try to foster better relationships. I don't feel appreciated for booking business and keeping the hotel full. There have been several times where I have been given the third degree over situations I had nothing to do with or didn't have the tools to fix a problem. I feel like I am often blamed for things that are not my fault at all. Hard work when recognized is usually thanked immediately and then brushed under the rug. The next time you turn around, someone is yelling at you about sometime miniscule and all of the hard work and effort you put into your job is instantly dismissed. There is a glass ceiling for women. It's an "old boys club" for sure. Men really do advance twice as quick as women. Women are often ridiculed on the way that they dress, if they do not wear heels (despite it not being in the dress code), and are treated as lesser than men in many instances. Honestly, unless you are willing to commit your ENTIRE life to the company, Hyatt is not for you It has severely affected my relationship, my family, and my overall sense of well being. I don't plan on working there much longer... Get what you can and go...

2.0
Aug 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Hyatt, in some ways, gives a lot to their employees. I am better paid and taken care of than my other family members with hourly wages. The building itself is very nice and other low-level workers are a dream.

Cons

Management covers a wide range of satisfaction, as do co-workers. If there were far more transparency throughout the company, and actively overcoming some ingrained need for a stifling pecking-order everyone would be happier.

Viewing 226 - 228 of 6,967 Reviews

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