Great training ground for industry experience, but you will take your experience elsewhere. - Anonymous employee Hyatt Employee Review

2.0
Jan 13, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This hotel is the largest in San Diego, and one of the largest Hyatts in the world. Working here will give you good experience and provides a great addition to your resume that will be noticed by other employers in the industry.

Cons

The Manchester Grand Hyatt is a perfect example of having too many chiefs and not enough indians. Lack of trust causes a lack of empowerment of employees to assist guests properly, and departments often lack the tools to complete their jobs effectively. For example, a server in a restaurant may not split a check for a guest without management approval, and administrative departments often lacked essentials like pens and paper because upper management would not approve purchase. Additionally, lower-level management is so overworked by their many superiors that they cannot pay proper attention to guests and clients. The hotel's HR department constantly expresses their desire to "promote from within", but does not let it be known that this policy generally only applies to those already at a management level, or their paid interns known as Corporate Management Trainees (CMT's), who are often thrown into management positions after 10 months that they are not at all ready for.

Explore other reviews about Hyatt

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Steady full-time income and consistent work schedule available

Cons

Physically exhausting work over long daily shifts

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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