Hyatt reviews

3.9

73% would recommend to a friend

(6,961 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

CORPORATE REVIEW - Great work-life balance - PTO is generous - People are amazing - Health/Dental/Vision Insurance - Career growth and opportunities - Salary and yearly bonuses, cost-of-living increases - Friends and family discount - Discounts on food when staying at a Hyatt hotel - I have the most genuine, caring boss. He lives out Hyatt's mission statement and truly cares how our team is doing at work and outside of work, and does regular mental health checks which is so refreshing.

Cons

CORPORATE REVIEW - Culture could use a lot of help. We rely heavily on contractors so no one I work with lives in the same state or even country as me which can be isolating. - Company is in growth/acquisition mode which is intense and they're not hiring additional resources to help with workload so people are burning out quickly. - Stressful work environment - expected to perform at 150%. There is no ebb and flow of work, it's a constant flow. - BENEFITS: The biggest con all employees currently have... Do not work here if you are looking for hotel perks. Impossible to use your 12 comp nights (per year) because hotels no longer offer them. I've worked for Hyatt for nearly 4 years and have been able to use 3 comp nights total. Employee discount was changed and makes it so that it's nearly impossible to find affordable hotel rooms (unless you fancy staying at one of our hotel airports).

1.0
Dec 26, 2014
Recommend
CEO approval
Business Outlook

Pros

While there was a thing or two I liked, the Cons outweigh them to the point that they aren't even worth mentioning. So nothing worth writing in this section

Cons

-Management is completely full of it. They conduct all these surveys and act like they are actively addressing employee morale. They try to not have that "corporate" reputation and they are failing miserably. Management acted like they gave a concern about you and your career, but I don't even know if my direct manager knew what I was doing on any given day. I felt I was more qualified to do the job. Also, the people I directly worked for didn't even conduct my performance reviews. It was conducted by upper management, who saw < 10% of my work. -The company is highly disorganized. I proposed to go paperless and that was shot down. The database software they run doesn't even work half the time. My manager didn't even know how to use it, and he would consistently ask me about it. Kind of pathetic that management of a multinational corporation can't even generate a simple report. -Absolutely no room for growth. You will hear them preach to the choir about opportunity this, opportunity that, but the fact of the matter is you are stuck in the same role and there is nothing that can be done about it. They do not create positions, change roles around, or create chances for employees to get experience in other areas. More of a boring, redundant job than a career -Communication is a serious problem. The hotels and corporate office are completely dysfunctional, meaning neither party knows what the other needs to get his/her job done successfully.

4.0
Nov 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great experience, lots of opportunity for promotions both within certain hotels or to move to various hotels across the world, great opportunities to work with an eclectic mix of people and backgrounds, they make a genuine effort to hire good people, Leadership for the most part was really nice and very open to helping those around them grow, they company believes in lots of little extra things like random gift handouts, parties all the time, etc. You can build up a lot of vacation and comp time (but who knows if you will be able to use it when you want).

Cons

turnover all the time making it impossible to ever stay on top of things, the hours are insane. Don't EVER calculate what you are making hourly if you are a salaried employee. You will hate your life. It is actually much more beneficial to be an hourly employee than salaried because your time is worth more that way. Also, on the Catering side of things, you sell and service instead of one or the other. I have never worked for the competition that splits it up, but I know doing both is exhausting.

Viewing 13 - 15 of 6,961 Reviews

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