Company was a complete hindrance to my career, let alone a joke of a professional organization. - Operation Services Hyatt Employee Review

1.0
Dec 26, 2014
Recommend
CEO approval
Business Outlook

Pros

While there was a thing or two I liked, the Cons outweigh them to the point that they aren't even worth mentioning. So nothing worth writing in this section

Cons

-Management is completely full of it. They conduct all these surveys and act like they are actively addressing employee morale. They try to not have that "corporate" reputation and they are failing miserably. Management acted like they gave a concern about you and your career, but I don't even know if my direct manager knew what I was doing on any given day. I felt I was more qualified to do the job. Also, the people I directly worked for didn't even conduct my performance reviews. It was conducted by upper management, who saw < 10% of my work. -The company is highly disorganized. I proposed to go paperless and that was shot down. The database software they run doesn't even work half the time. My manager didn't even know how to use it, and he would consistently ask me about it. Kind of pathetic that management of a multinational corporation can't even generate a simple report. -Absolutely no room for growth. You will hear them preach to the choir about opportunity this, opportunity that, but the fact of the matter is you are stuck in the same role and there is nothing that can be done about it. They do not create positions, change roles around, or create chances for employees to get experience in other areas. More of a boring, redundant job than a career -Communication is a serious problem. The hotels and corporate office are completely dysfunctional, meaning neither party knows what the other needs to get his/her job done successfully.

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5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

hyatt employee benefits with discounted rooms worldwide

Cons

nothing really! I love it here

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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