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      Hyatt

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      Hyatt reviews

      3.9

      73% would recommend to a friend

      (6,962 total reviews)
      avatar

      Mark S. Hoplamazian

      80% approve of CEO

      63% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.7

      Career opportunities

      3.6

      Work/Life balance

      3.5

      Senior management

      Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Aug 4, 2016

      Make reservations and handle any escalations.

      Guest service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule. People are nice. You get 12 free nights a year. Commissions. You can be a remote agent. Great managers.

      Cons

      It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager". Promoting up sometimes feels like a pay cut since you can make more on the phones.

      5.0
      Apr 18, 2016

      Hyatt is a great comany to work for.

      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Corporate Hyatt owned hotels are a wonderful environment to work in. The company takes pride in making sure the employees at every level know their number one responsibility is hospitality and what that means. If you are looking for a career in the hotel industry I highly recommend working for a corporate owned or managed Hyatt, Hyatt Place or Hyatt House.

      Cons

      Many of their properties have been sold to smaller investment groups over the last five years. These smaller companies are not always on board with doing things the way Hyatt does. Some are much more concerned about their bottom dollar. This is not true for all - but some of them. So research any Hyatt you consider working for to make sure the owner(s) are a company you would want to work for.

      1.0
      Oct 6, 2015

      Hotel hell

      Gallery host
      Recommend
      CEO approval
      Business Outlook

      Pros

      Managers gave us lunch and freedom to work without constant micro managing.

      Cons

      The Hyatt in the Fort Worth stockyards is quite possibly the worst place I've ever worked. Managers were never actually around when needed. A lot of work for an inadequate amount of pay. I worked 40 hours every week and even overnights. My hourly rate never got changed to the night audit amount even though I worked there for three months. As a gallery host I worked the front desk, kitchen, and bar. And still got paid less than $10 an hour. Management clearly had favorites. Most of the girls that I worked with were just older than 18.

      Viewing 40 - 42 of 6,962 Reviews
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      Glassdoor has 8,082 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.