Make reservations and handle any escalations. - Guest Service Specialist Hyatt Employee Review

2.0
Aug 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. People are nice. You get 12 free nights a year. Commissions. You can be a remote agent. Great managers.

Cons

It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager". Promoting up sometimes feels like a pay cut since you can make more on the phones.

Explore other reviews about Hyatt

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Steady full-time income and consistent work schedule available

Cons

Physically exhausting work over long daily shifts

4.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay, decent PTO, can be a very flexible work environment if you have a caring leader. Hospitality is a fun industry that tends to attract interesting people--ability to travel and work with diverse cultures is great.

Cons

Constant reorganization/restructuring post-COVID, and growth that outpaced scalable infrastructure. Some long-time employees very set in their ways, can be hard to make meaningful impacts on ways of working even when the org has changed on paper.

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