Humana reviews

-Constantly Changing Procedures -Cold Calling -They always give out the sales direct number to others who don’t need it, and it effects your conversion -Work life balance doesn’t fit well -For an insurance company their insurance is garbage I worked at Humana for a year, they give a great training and try to make things fair with shift bids, they also give plenty of PTO. However, They have you cold call and most the times the callers are tired of getting five to six calls a day. The only time OT is available is during AEP. They do offer a generous base pay, but commissions could be a little better. For an insurance company their employee insurance is a disgrace, completely garbage. And I couldn’t find anyone around me to take it, I was lucky my husband is in the union and I could still use his. The stress of this job was so bad my hair started falling out!! They say people love being there when you get on the job, but you become a tenured agent after a year of working there and you’re vested after two, simply because you quickly find out that people quit left and right! They say they care about their customers, but they truly are all about money!

In my experience I found that hidden behind the beautiful words of the company values and mission is a culture which is fairly toxic. There is a lack of respect and an air of condescension from above toward employees in this position. There is little tolerance for any feedback contrary to the "company line." There is lack of respect toward clients and arguably unethical behavior toward clients. For a company employing around 10,000 nurses they aren't doing a whole lot for the nursing profession. At a time when nurses are being asked to further their education and invest more in personal development this company does not compensate for it. The company does not understand the difference between work satisfaction and work compensation. Those are two different things. There is a high turnover rate and it appears to be by design. However, my experience was mostly limited to the Humana at Home division which was somewhat isolated from the company as a whole. This brings up movement within the company. It is difficult to move from one area to another; often internal employees applied from within with no success and when applying externally were able to make the move or get an interview for posted positions. Ultimately, the day to day environment and limited raises in salary outweighed the benefits and I resigned of my own accord.