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      Humana

      Engaged Employer

      Humana Customer Service Representative CSR reviews

      3.4

      70% would recommend to a friend

      (40 total reviews)
      avatar

      Jim Rechtin

      Not enough data to show CEO approval

      67% positive business outlook

      Ratings by demographic groups

      Customer Service Representative (CSR) employees have rated Humana with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Salud industry (3.4 stars).

      Reviews by job title

      40 reviews
      3.0
      Oct 11, 2020

      Employee thought

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work at home, and health benefits

      Cons

      Unattainable goals, never on the same page with reps and management... doesn’t care their employees are getting verbally abused by members.. no raises, hard to move up, over 20 systems and half the time they don’t WORK very confusing non user friendly systems quality would rather fail an ENTIRE call for the DUMBEST reasons not verifying email when we NEVER email the members unless they ask at that time we will get the email, supervisors and leads NEVER want to take sup calls always have to Go back and forth for about 15-20 mins before they agree to finally take it

      Viewing 37 - 39 of 40 Reviews
      Related searches: Humana Customer Service Representative (CSR) jobs | Humana Customer Service Representative (CSR) salaries | Humana benefits | Humana Customer Service Representative (CSR) interviews | Humana conversations
      Humana reviewsHumana Customer Service Representative (CSR) reviews

      Glassdoor has 8,246 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.