Is Humana a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Humana have rated their employer with 3.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Humana .

Does Humana pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Humana with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 851 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 563 reviews)); "Work from home was good" ((in 480 reviews)); "Good work life balance which is great" ((in 285 reviews)); "Great people and lots of energy" ((in 270 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 142 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 108 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 94 reviews))

Humana Customer Service Representative CSR reviews

3.4

70% would recommend to a friend

(40 total reviews)

Jim Rechtin

Not enough data to show CEO approval

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Humana with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

40 reviews

4.0

Nov 30, 2021

Good Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good trainers when in training classes. The job is to assist Medicare recipients so you feel like you are helping those elderly who really need guidance to there medical options.

Cons

After training you are thrown in to the wolves and their is not a lot of assistance to help you. The managers also get on your case of how long you are the phone and you practically just started and getting the hang of it. This can be come highly stressful.

2.0

Oct 29, 2021

None

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None none none none none

Cons

This company paid new hires more then experienced workers

4.0

Oct 28, 2021

intaersting

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good place to work there

Cons

i had no complaints working there

Viewing 28 - 30 of 40 Reviews

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Humana Customer Service Representative CSR reviews

Company ratings over time

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Reviews by job title

Good Company

None

intaersting

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