Humana reviews

3.6

61% would recommend to a friend

(7,602 total reviews)
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Jim Rechtin

59% approve of CEO

54% positive business outlook

Humana has an employee rating of 3.6 out of 5 stars, based on 7,602 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

8K reviews
1.0
Jan 5, 2013

Over 40 and highly paid - Seek other employment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a large number of very nice people in the company. Salaries are competitive. The company is large enough that you can find another position if you are unhappy with your leadership.

Cons

The reason Humana has so many job openings is because they right-size every year between Sept. and Dec. This avoids paying MIP bonuses and reduces the long term debt that needs to be reported to stockholders. If you are not a director, but are over 40 and highly paid, it is likely to be you. Several years ago, I helped coach an associate who was over 40 and was given a severance of 1 month salary and told they were doing a bad job. With the letter was a printout of something called the "Over 40 List" that showed by role how many people who received such a "package" were in different age groups. Only one was under 40. (This list is no longer in the packets.) In the past, your management saw the paperwork about why you needed to be on medical leave or FMLA before it was sent to HR. Poor health also makes you a target . If you doubt this, look around at those who are right-sized and note how many are over 40 and how many more women are released than men - their health care costs are higher. Humana used to let everyone go on Fridays and usually at the end of the month. Having gotten smarter, now people are let go every day between Sept and Dec. This makes it almost impossible to file a class action lawsuit since all must file within 180 days for age discrimination. As other have stated, the health insurance is pitiful. One year, employee's renewals were changed to July so Humana could get feedback on he new benefit packages and software before delivering it to clients. This also allowed Humana to charge higher rates to employees for 6 months. Much of Humana's leadership is autocratic and extremely political. Many of those receiving poor "engagement scores" were given an associate who's primary role is to keep associates happy and get those scores up. Humana promotes many young talented people, but their salary increase for the promotion is minimal. This creates a situation where many of their associates make considerably more money than the manager. There is little management training before and after promotion and the lack of experience, arrogance and resentment makes associates over 40 a prime target when the just-in-time appraisals are done to target those who will be terminated. The outsourcers who handle long and short term disability have one mission, get your disability disapproved or get you back to work as soon as possible. They ignore your doctor's written statement that you are not ready to g back to work and harass those who are actually ill. Humana used to offer bonuses to managers but most of these have been eliminated. Salary increases are also higher for directors and above. This makes a huge variance between leadership and individual contributors or middle management.

2.0
Jul 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Pays well. Great 401k matching. WAH, so no commute.

Cons

Humana at Home: Micro Managed to the point of mental health issues for most member facing employees. Work life balance is terrible. Lack of concern about associate wellness from upper management. Health benefits are pretty terrible.

2.0
Jun 27, 2016

RN Case Manager

Recommend
CEO approval
Business Outlook

Pros

Work at Home, 401-k good match, industry leader in telephonic case management. Good Team support. Tuition, but no time to use it. A few excellent coaches.

Cons

Micro-management, top heavy and continue to add more staff to monitor. Salaried staff time managed down to minutes and seconds. Time spent on adjusting to new daily requirements, and learning new processes and meetings to discuss same, infringe on time to meet the quantity-only based metrics. Quality diluted and losing good staff and customers. Future uncertain with merger. Many providers quit accepting insurance.

Viewing 31 - 33 of 7,602 Reviews

Glassdoor has 8,230 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.