Humana reviews

Management style is top heavy, earning high salaries, and raises which are not passed down the line to the employees. There is no cost of living or annual raises, and little recognition for a job well done. Their Customer Service needs a vast overhaul - very frustrating for the members - but these concerns are not addressed. Directives from the Company are unrealistic, and are constantly changing. Their focus is on growth of the company by leaps and bounds, but do not hire/support the Teams that are required to fulfill these goals - hence, more and more work/expectations are piled on the workers, with no end in sight and no financial rewards for meeting these expectations. Additionally - the computer programs being used often fail causing loss of work time, but all work expectations remain. It is expected that the employee will work 50-60+ hours per week, including weekends to "meet business needs". This results in high level of stress and burnout - and less member interaction to meet quotas.

Treat hard working employees like they are dispensable. Do everything in their power to ensure certain people receive raises. Confusing instructions and day to day last minute changes. Managers speak to you unprofessionally. They dont every want you to take time off no matter the reason. Expectations to be perfect are extremely high.