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      Humana

      Engaged Employer

      Humana reviews

      Good Company - Customer Service Representative (CSR) Humana Employee Review

      4.0
      Nov 30, 2021
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, good trainers when in training classes. The job is to assist Medicare recipients so you feel like you are helping those elderly who really need guidance to there medical options.

      Cons

      After training you are thrown in to the wolves and their is not a lot of assistance to help you. The managers also get on your case of how long you are the phone and you practically just started and getting the hang of it. This can be come highly stressful.

      Explore other reviews about Humana

      5.0
      Jun 17, 2026
      Associate vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Making all the right moves to be a leader in 21st century health care.

      Cons

      Legacy technology and corporate structures still create friction, but improving.

      3.0
      May 14, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting work, decent benefits, ability to work from home

      Cons

      Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

      2
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