Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)
avatar

Jim Rechtin

85% approve of CEO

62% positive business outlook

Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

80 reviews
3.0
Aug 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good PTO benefits, accrued 7 hours of PTO every 2 weeks Nice work life balance working from home Great culture overall

Cons

Management is everything. Your experience will be highly influenced by what supervisor you have and what team you’re on. I was switched to a new team after working in the role for about a year and a half. My experience with the new team was a totally different experience than what I had gotten used to. Suddenly the way I did everything was wrong and I had to basically relearn my role. I was micromanaged and eventually got burnt out. I didn’t get much support from my new supervisor and ended up getting fired for something I didn’t realize I was doing wrong because there were no warnings or coaching regarding the issue beforehand. I really loved the first team I was on and had a great supervisor at first. I’d still be working there if they hadn’t switched me to another team.

3.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

They hire people to work from home in any location and have been told that there are great opportunities for growth

Cons

The company doesn't do much to make employees feel connected while working from home. Hard to get in touch with supervisors when needed and they have issues with getting accurate access to programs needed to do your job.

Viewing 58 - 60 of 80 Reviews

Glassdoor has 8,246 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.