Howden reviews

Brokers look down on and treat people below them badly Heavy workloads with no support from team managers on managing them No support from team managers Blame culture on people who weren’t managers or team leaders Minimal Training, just have to learn on the job but this gets you treated badly by other colleagues who think you should know better

Management don't walk the talk and are stuck in the old-boys-network behaviours of insurance broking. This translates into a direct lack of strategy, competence and experience, especially in the management of technology and data. High levels of tension, staff turnover, and workplace stress are endemic as a result.