Hilton reviews

3.9

74% would recommend to a friend

(11,515 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
5.0
Apr 8, 2016

Reservation sales rep

Recommend
CEO approval
Business Outlook

Pros

Work from home, flexible, a well known company, work/life balance, benefits...room for growth...discounts on hotels...

Cons

I dont have any cons at this time. I guess just the typical call center expeditions. Nothing else that I can think of.

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Hilton Response
9y
Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture that embraces all of our values, including Teamwork and Collaboration. We are glad you are enjoying your role.
4.0
Apr 7, 2016

Analyst

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

company wide events & outings are great

Cons

being promoted from within & recognized for your hard work & dedication is not Hiltons strength

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Hilton Response
9y
Thank you for taking time to offer your feedback regarding your career advancement. Whenever possible, Hilton strives to promote from within and offer career growth opportunities for our Team Members. However, that is not always possible depending on the company’s needs at the time. We appreciate your desire to grow within Hilton and encourage you to speak with your manager or leadership team regarding any concerns you have as well as your plans for development.
5.0
Apr 4, 2016

Customer Care Coordinator

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Being able to block off up three separate blocks per day to work (I.e. 5-7 am , then 10am- 2 pm, and a final 5pm-7 pm if they're available) allows me great flexibility to get things done and come back to the phones each time refreshed and ready to help customers.

Cons

It can take some getting used to scheduling yourself weekly and making sure you're filling your obligated hours in the correct shift and the correct amount of weekend hours.

Viewing 295 - 297 of 11,515 Reviews

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