Hilton reviews

3.9

74% would recommend to a friend

(11,515 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Mar 22, 2016

Guest Service Agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will learn great customer service and problem solving skills. It's a great job to work at while in school because you can do homework at work during slow times. The job is easy to learn if you have computer skills. It looks really good on a resume because it does require a lot of different skills.

Cons

It can get boring, since you're usually stuck at the front desk, especially on slow days when working alone. It's also exhausting standing for almost 8 hours straight, it can be hard on your feet and joints. Sometimes you'll get yelled at by angry unsatisfied guests for dumb reasons.

Viewing 298 - 300 of 11,515 Reviews

Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.