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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      74% would recommend to a friend

      (11,515 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,515 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      1.0
      Jun 6, 2017

      Houseperson when i started i was 225lbs. after working 145lbs.

      Houseperson
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think it was the pay

      Cons

      Every Little thing they write you up!!!

      avatar
      Hilton Response
      9y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      2.0
      Jun 3, 2017

      Pay sucks

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company with great reputation, ability to move around if you want

      Cons

      the home training is ridiculous!!! the modules are WAY to o many too much information stuffing makes it hard for the agent to maintain what is important!! The PAY SUCKS!!! 9.00 an hour with the POSSIBILITY of incentives is not enough for all you have to remember whether it is work from home or not. When during the interview it should be emphasized the extra monies that could be made per reservation is based solely on "metrics" and it is NOT a definite 1.00 or more! Pay like that from such a well-known company is actually a little pitiful

      avatar
      Hilton Response
      9y
      Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your training ideas with your manager. The best ideas come from our Team Members. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do.
      4.0
      Jun 2, 2017

      Hospitality Lives Here

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have worked with some incredibly smart people. They want you to learn and grow and stretch yourself. Most people are genuine, caring and want to help you succeed. I can work from home on occasion which is nice. They are always celebrating something and do recognize Team Members. The benefits are on par with what other companies offer. GoHilton is a great perk. I've been able to network and meet a variety of people and develop nice relationships. The culture of the company is very good.

      Cons

      It is not what you know but who you know and those with connections move ahead. Those without are left behind. They ask you to take on stretch assignments but everyone is already running so lean. The workload is brutal. They will not add resources but will ask you to do more with less. Work/life balance is nice in theory but not in reality. I've run across a number of people who should have never been promoted and are in way over their heads. A lot of young managers/directors should not be leading teams and managing people because they are not good leaders. There are so many inefficient processes. Pay is way below other industries.

      avatar
      Hilton Response
      9y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager.
      Viewing 271 - 273 of 11,515 Reviews
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      Glassdoor has 13,615 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.