Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 471 reviews)); "Great culture and working ace" ((in 332 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 261 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 180 reviews)); "Great hotel and travel benefits" ((in 178 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 546 reviews)); "Long hours and weekends but that comes with hotels" ((in 419 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 164 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Barcelona , Madrid , Sevilla , Vigo , Badalona , Murcia , A Coruña , Sevilla La Nueva , Alcalá de Henares

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,514 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

3.0

Nov 30, 2021

okay

Systems manager

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Hotel perks are great.

Cons

Some teams get easy promotions while others do not. Some egotistical managers who only car about making themselves look good.

2.0

Jul 31, 2021

Things were great for the first few years and then they changed.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Travel discounts at hotels Work from home Decent pay Good incentives Lots of opportunities to learn different positions

Cons

Using Mattersite to check our calls Some supervisors didn't coach as much as they were required Lower pay than most w@h companies Seemed to lose their employee friendly atmosphere after the pandemic Short staffed with no plan to get back up to staffing norms

3.0

Jun 2, 2021

When the going gets rough, they throw employees overboard

Information technology

Recommend

CEO approval

Business Outlook

Pros

Decent benefits, good diversity, talk a good game about their culture and values... and about the value of their "team members".

Cons

The company has consistently failed to plan ahead for the next downturn / next crisis (ie: the pandemic). So, when the economy hit a pandemic-sized iceberg, their first reaction was to jettison a large amount of staff who had stuck with the company through pay freezes, pay reductions, furloughs, repeated reorganisations , etc. Staff gave Hilton their loyalty but, despite Hilton's rhetoric, that loyalty was a one-way street.

Viewing 226 - 228 of 11,514 Reviews

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Ratings by demographic groups

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okay

Things were great for the first few years and then they changed.

When the going gets rough, they throw employees overboard

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