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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,514 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,514 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      1.0
      Jul 3, 2008

      hilton arden west

      Front desk clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits, its just a paycheck, great co-workers, fun place to work when managers arent there.

      Cons

      MANAGEMENT is inept, do not care about entry level employees that are the face of the company. No communication but they want excellent service by their standards which is a mystery if they dont talk to you. They love cutting labor hours yet expect half staff to give best service to guests. Aren't provided the right tools but are expected to look best.

      2.0
      Jun 11, 2008

      Sadly not what is used to be. The Hilton name is what left!

      Department manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a good chance to advance because managers are running away! 401k.

      Cons

      Turnover. Talents fly away to competence. Poor management quality since Blackstone take over. Sad HR management. Not a place to feel proud to work for it anymore. Workforce reduction so severe that there is no even a chance to take time off for management or employees but property is doing the number$!

      2.0
      Jun 11, 2008

      Barron Hilton no longer leads the company

      Programme analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Travel benefit is pretty nice if you like to travel: $29 per night for a Hampton, 39-59 for an Embassy Suites or Hilton. Some properties are free if they are company owned. The company is private (for now). Blackstone now owns the company, so we're hoping for some cleanup to allow for advancement. Since Hilton acquired Hilton International, there is opportunity to travel overseas -- a lot depending on the group and your title. Once the dollar is stronger and travel really picks up again, there should be some really cool technologies to explore for development. They're currently reviewing the number of contractors we employ, so there may be more permanent openings

      Cons

      No real advancement. Very top-heavy, although some of the numbers are being trimmed by Blackstone offering severance packages and letting people go. Too many contractors -- employees are not given the opportunity to develop new technologies or learn the skill. There is a lot of dead weight in management -- people do not know the technology in IT management or have been promoted as a favor or to justify a raise and have no experience in their title. There have been people move from a management position in Human resources to assume a Director position in IT security and have not one day of development or pure IT experience.

      Viewing 217 - 219 of 11,514 Reviews
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      Glassdoor has 13,614 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.