Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 454 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 265 reviews)); "Great work life balance and ability to create own projects" ((in 200 reviews)); "Great travel benefits and resources for employees" ((in 186 reviews)); "Great team member travel program" ((in 182 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 564 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 424 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 362 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

2.0

Jul 6, 2016

Try it. Then Leave

Receptionisti

Recommend

CEO approval

Business Outlook

Pros

Well recognised brand. Free Dinner

Cons

Blame culture is rife. Top down management culture will ensure that if this is your first experience in hospitality it may well be your last. Long shifts on your feet for NMW or a few pence above but the very worst thing is .. No thanks. You will feel taken advantage of. There are serious attitude problems within my hotel management

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager.

3.0

May 17, 2016

Part time Virtual Reservation Sales Specialist

Virtual reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

100% Virtual. Good training. Flexible hours. Paid on time. Good work/life balance. Good benefits. They are willing to help you.

Cons

Unrealistic metrics you must meet. Have to offer 2 extra offers on calls that most customers aren't interested in it.

Hilton Response

9y

Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

4.0

Mar 14, 2016

Virtual Online Reservationist

Virtual reservationist

Recommend

CEO approval

Business Outlook

Pros

work from home as an online reservationist. Work schedule is great and many hours. You can ask for more hours.

Cons

low hourly wage, but overall a great company to work for and easy job. Stay at home moms would be perfect for this job.

Viewing 112 - 114 of 11,509 Reviews

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