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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,509 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.5

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      3.0
      Feb 9, 2018

      up in the air

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      401K, Health, Dental, Vision, company contest, did not have to work on Holidays anymore. Training was mostly videos you have alot of time to finish the training videos. You must meet a certain ratio by x date to graduate from training. I reached mine in a few days. Discounts on all hilton properties and access to hiltons rewards program.

      Cons

      It is a sales position, High call volume, when call volume is low you could be sitting for an hour before a call comes though. I averaged between 80-134 calls in an 8 hour shift. Very draining. You are pined against each other. If you dont meet the daily conversion you get dinged on your review no matter how good you are or how bad the day was. It is almost impossible to move from pt-ft or vs verse. Getting time off in advance is very difficult. you must bid on what is available and unless you bid when the day first opens chances are your not going to get it. People with higher seniority will get a chance at choosing days before you.

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      2.0
      Apr 14, 2017

      Avoid ecommerce department

      Ecommerce manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Time off - 20 days your first year and 25 days after Work from home flexibility Travel benefits

      Cons

      No advancement opportunities. No priority given to internal candidates for promotions - they usually hire externally. Senior leadership is very disorganized and show favoritism. They also have an extreme elitist attitude. Work load is unreasonable.

      avatar
      Hilton Response
      9y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you are not experiencing the working dynamic as you had hoped and one that we strive to promote. As you know, it is important for us to have our Team Member's feel heard. As such, if you would like any further assistance in addressing these concerns, please reach out to your HR team or manager. We'd like to let you know that Chris LaRose, VP Marketing Services will be in the Orlando office on Thursday and Friday of next week (4/20- 4/21) and will be available to answer any questions, meet 1:1.
      1.0
      Jan 16, 2017

      Worst job ever! Don't work here!

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hotel discount, you paid $43 a night. And family members and Fridays can get the discount as well

      Cons

      The people who train you don't know anything. You have metrics during OJT, pay is low. You work alot, you don't get paid alot. Incentives are a joke.

      avatar
      Hilton Response
      9y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.
      Viewing 109 - 111 of 11,509 Reviews
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      Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.