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      Hilton

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      up in the air - Reservation Sales Specialist Hilton Employee Review

      3.0
      Feb 9, 2018
      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      401K, Health, Dental, Vision, company contest, did not have to work on Holidays anymore. Training was mostly videos you have alot of time to finish the training videos. You must meet a certain ratio by x date to graduate from training. I reached mine in a few days. Discounts on all hilton properties and access to hiltons rewards program.

      Cons

      It is a sales position, High call volume, when call volume is low you could be sitting for an hour before a call comes though. I averaged between 80-134 calls in an 8 hour shift. Very draining. You are pined against each other. If you dont meet the daily conversion you get dinged on your review no matter how good you are or how bad the day was. It is almost impossible to move from pt-ft or vs verse. Getting time off in advance is very difficult. you must bid on what is available and unless you bid when the day first opens chances are your not going to get it. People with higher seniority will get a chance at choosing days before you.

      avatar
      Hilton Response
      8y
      Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to promote. We wish you well with all your future endeavors and appreciate you sharing our hospitality and vision.

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      Pros

      Health insurance for me an my partner

      Cons

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      3.0
      Jun 5, 2026
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      Pros

      Great staff and lowermanagement. Last general manager was unfriendly and not very helpful.

      Cons

      I was supposed to get long tenure status for lifetime friends of family with my veteran status. Worked at Hilton 9+ years. Supposed to get 1 year for my veteran status (according to the handbook at that time) which would make 10 years. HR supposedly turned in application in August 2024. I even followed up and was told they were working it. It's been almost 2 years and haven't heard anything yet. Very disappointed and dissatisfied. Guess I won't be staying at Hilton Hotels.

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